Last Updated: 12 January 2025

1. What is CrisisCompass?

CrisisCompass is a small business offering tools, templates and resources to help organisations manage crises, improve resilience and plan for business continuity. We also offer custom crisis, resilience and security consulting services if you need more tailored support.

2. Why should I buy your products or services?

Great question. There’s a lot of options out there for you to choose from - from big 4 firms to boutique consulting companies to sole operators. Consider CrisisCompass because:

  • CrisisCompass products are designed by resilience and crisis management experts with extensive, hands-on experience in navigating real-world incidents - including in high threat conflict zones.

  • CrisisCompass resources are practical, actionable and aligned with best-practice standards, making them suitable for organisations of all sizes and industries.

  • Our pedigree is extremely credible: our experience comes from high threat diplomatic security roles; from big four consulting to clients in numerous industries and internationally; and from a range of internal corporate security, crisis and resilience roles.

  • We’re highly qualified and internationally certified, so you can trust we know what we’re talking about.

  • We’ve been where you’ve been - looking for security, crisis or resilience expertise - so we know what clients want and, more importantly, what they don’t want. We’re no fluff, no waffle - just dedicated to equipping your organisation with proven resources that help protect your people, reputation and operations when it matters most.

  • We won’t charge big 4 or boutique consulting company rates - that’s not what we got into business for.

  • We know it can be tricky purchasing something sight unseen, so we offer a 10-day money back guarantee on all digital products.

3. Who can benefit from CrisisCompass?

Any business or organisation, big or small, aiming to improve preparedness, response and recovery capabilities can benefit from CrisisCompass. Our products suit diverse industries, including retail, healthcare, education, government agencies and NGOs.

4. Do I need prior crisis management experience to use CrisisCompass products?

No. CrisisCompass was specifically founded to help businesses who don’t have internal crisis or resilience resources or expertise. Our products are designed to support beginners through to advanced crisis management professionals. Our tools include comprehensive guidance, making them straightforward and practical for users at all levels.

5. How secure is my data?

We implement industry-standard security measures, including encryption and secure payment processing via Stripe, to protect your data.

6. Do you offer consulting or personalised support?

Yes, we provide customised consulting services tailored to your organisation's unique needs. Contact us directly for more details about our consulting services.

7. What payment methods are accepted?

We accept all major credit cards through our secure payment processor, Stripe.

8. What if I encounter an issue with my product?

We're here to help and we want to keep your business so we’ll do what we can to make it right. Please contact our customer support team at info@crisiscompass.com.au, and we'll respond as quickly as possible.

9. How do I provide feedback or request new features?

We love feedback! Reach out through our contact page or directly via email at info@crisiscompass.com.au to suggest improvements, new features or products you'd find valuable.

10. What is the CrisisCompass AI Advisor?

Our AI Advisor is a digital assistant powered by advanced artificial intelligence, trained specifically on crisis management best practices, CrisisCompass products and templates. It provides real-time guidance, insights and personalised recommendations to help get you started or to answer those resilience questions that keep you up at 2am.

11. Is the AI Advisor available to everyone?

Yes absolutely - and it’s free. We’re working towards a tailored and custom-built AI digital twin in the future (for clients to access for a fee or a subscription) but this is a complex and technical challenge so bear with us while we work on that in the background. While you’re waiting - the free CrisisCompass AI Advisor is a great option.