About us

We’re security, risk and resilience professionals who recognised that small-medium businesses face a range of unique challenges compared to big business. Most are too small to have organic crisis or resilience capabilities - and too often either go without, pay much more than needed for a boutique consulting company, or try and go it in-house (juggling all the other priorities that a small-medium business has). So we decided to do something about it, and put our decades of expertise to work for you.

We know from working with countless organisations that resilience isn’t your core business. We know you’re busy and want the resilience outcome - that’s where Crisis Compass can help you and your business, whatever industry you’re in.

Our company and platform is designed and led by James Neilson, a certified security, crisis and resilience expert with over 20 years of hands-on experience. James holds advanced qualifications including:

  • Graduate Diploma of Crisis Leadership

  • Diploma of Security and Risk Management

  • Certificate IV in Government Investigations

  • Certificate IV in Work Health and Safety

  • Bachelor of Management

James is also an ASIS International Certified Protection Professional (CPP), the most respected and recognised security and crisis management accreditation globally.

Drawing from James’ extensive career in high-threat diplomatic security postings (including Afghanistan); Big 4 management and risk consulting to a range of state and federal government agencies on risk, security, crisis and resilience; and internal corporate security and crisis leadership positions - James has developed every feature and template to ensure they are practical, actionable and rooted in best practices. We combine powerful tools, expert-designed resources and AI-driven insights to help you: 

  • Prepare for crises with confidence

  • Respond effectively under pressure

  • Build lasting resilience for your business

Our solutions are scalable, affordable and designed to fit seamlessly into your business operations, no matter your size or industry.

The CrisisCompass difference

In an unpredictable world, planning for crises is no longer optional — it's essential and required by law. At CrisisCompass, we understand the unique challenges faced by businesses of all sizes, especially small and medium enterprises (SMEs). Here's why we're the right partner to help you build resilience and navigate uncertainty.

1. Our Purpose-Driven Mission

CrisisCompass was founded on the belief that resilience should be accessible to everyone. We're not here to rake in massive profits or become the next big corporation — we’re here because we’re genuinely passionate about security, crisis management and resilience; and we want to make a difference. Our motivations are simple:

  • Passion for impact: Helping businesses stay resilient fuels everything we do.

  • Commitment to excellence: We aim to be the best in our niche, delivering tools and services that genuinely help organisations prepare for, and thrive in, the next crisis.

  • Ethical practices: We price our services fairly, ensuring businesses of all sizes can access what they need without breaking the bank. We’ve been on both sides of the consultant/client table and it’s that experience that shapes how we act towards every client.

2. Affordable, High-Quality Solutions

We know firsthand how frustrating it is to see essential crisis management tools and services priced out of reach for smaller businesses. Large companies with inflated overheads often pass those costs on to their clients, making effective resilience planning an exclusive luxury. At CrisisCompass, we do things differently:

  • Lean operations: As a small company, we keep our overheads low and pass the savings directly to you. But being reasonably priced doesn’t mean low-quality - we’re professionals in the security, risk, crisis and resilience field and we know how to deliver.

  • Transparent pricing: Our pricing is straightforward and designed to be accessible, with no hidden fees or unnecessary extras.

  • Focused expertise: Every dollar you spend goes toward exceptional tools and guidance - not toward supporting a bloated workforce or corporate hierarchy.

3. Built for SMEs, Backed by Decades of Experience

We specialise in supporting SMEs because we understand their unique needs and challenges. With over 20 years of expertise in security management, crisis management, resilience and risk, we bring:

  • Proven methods: Tools and templates designed to work for businesses of all sizes, grounded in best practices.

  • Actionable insights: Resources that empower you to act quickly and decisively during crises. No fluff, no waffle. Just outcomes.

  • Tailored support: A focus on practicality and usability, ensuring every solution fits your business.

4. Simplified Tools, Real Results

Unlike complex platforms designed for enterprise giants, our solutions are:

  • Easy to use: Designed for real-world application, even without prior crisis management expertise.

  • Customisable: Tailored to your specific business needs, whether you're planning for natural disasters, operational disruptions or security threats.

  • Interactive and engaging: Our templates, checklists and guides are practical and actionable, ensuring you get real value.

5. A Partner You Can Trust

When you work with CrisisCompass, you're not just buying tools - you're gaining a trusted partner committed to your success. Here’s what sets us apart:

  • Small but mighty: As a lean operation, we’re nimble, responsive and focused entirely on delivering value.

  • Client-centric approach: Your needs drive everything we do. We’re always here to listen, adapt and improve.

  • Genuine care: Your success matters to us. We’re invested in helping you protect your people, your reputation and your bottom line.

Our Promise to You

At CrisisCompass, we believe that resilience planning should never feel out of reach. We promise to provide affordable, high-quality tools and guidance that empower you to prepare for the unexpected. Together, we’ll help you build the confidence to face any crisis head-on.