Last Updated: 14 March 2025

Welcome to CrisisCompass ("we," "our," "us"). By accessing or using our website and services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.

1. Use of Services

You must:

  • Be at least 18 years old or have parental/guardian consent.

  • Use our services only for lawful purposes.

2. Subscriptions and Payments

  • Subscriptions are billed periodically, depending on your plan.

  • Payments are processed securely through Stripe.

  • Refunds are subject to our Refund Policy.

3. Intellectual Property

All content, templates and tools provided by CrisisCompass are our intellectual property. You may not copy, redistribute or resell any materials without prior written consent. Templates, checklists and response guides (and any other digital product on this website) are licensed for personal or single organisational use only. Unauthorised sharing, distribution or resale of any product is strictly prohibited and may result in legal action.

4. Limitation of Liability

We are not liable for:

  • Indirect, incidental or consequential damages arising from your use of our services.

  • Losses due to reliance on our templates or tools.

5. Termination

We reserve the right to suspend or terminate your account if you violate these terms.

6. Governing Law

These Terms and Conditions are governed by the laws of Australia and Victoria as appropriate.

7. Refund Policy

At CrisisCompass, we're committed to delivering high-quality crisis and resilience management resources designed to support your organisation's readiness and response capabilities. We aim for complete customer satisfaction; however, we understand there may be situations where our products have not met your needs for whatever reason. This policy outlines the process for requesting a refund. You may request a refund:

  • In writing to info@crisiscompass.com.au within 10 calendar days of your purchase.

  • Your email must specify the order/invoice number and, if the order contained multiple digital products, the products you wish to request a refund for.

  • To maintain fairness and protect intellectual property, we cannot issue a refund (unless required by law) where:

    • The resource has been used commercially or shared outside the purchasing organisation.

    • Evidence suggests intentional misuse or abuse of our refund policy (e.g. repeated purchase and refund requests)

Refunds will be processed within 3 business days, but please allow 5-10 business days for our payment platform to refund the money back to you.

8. Privacy Policy

Last Updated: 14 March 2025

CrisisCompass ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.compasscrisis.com.au, use our services or interact with our products. Please read this policy carefully to understand our practices regarding your personal data.

  • Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing information and any other details provided during account registration or purchase.

  • Usage Data: Information about how you access and use our website, including IP address, browser type and pages viewed.

  • Cookies and Tracking Technologies: Data collected through cookies, web beacons and similar technologies.

  • How We Use Your Information

We use your information to:

  • Provide, operate and maintain our website and services.

  • Process transactions and send you confirmations.

  • Respond to inquiries and provide customer support.

  • Send promotional emails and updates about our services (with your consent).

  • Improve our website and personalise your experience.

  • Sharing Your Information

We do not sell your personal information. We may share information with third parties:

  • To process payments (e.g. Stripe).

  • For analytics and marketing tools (e.g. Google Analytics, HubSpot).

  • To comply with legal obligations or enforce our terms.

  • Your Rights

Depending on your location, you may have the following rights:

  • Access, update or delete your personal information.

  • Opt-out of marketing communications.

  • Restrict data processing or object to certain uses of your data.

To exercise your rights, please contact us at info@crisiscompass.com.au.

  • Data Security

We implement reasonable measures to protect your data from unauthorised access, disclosure or misuse. However, no system is completely secure and we cannot guarantee absolute security.

  • Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

  • Contact Us

If you have questions about this policy, please contact us at info@crisiscompass.com.au.

9. Use of AI Technology

CrisisCompass may leverage AI-driven tools to enhance its platform and provide efficient, accurate and innovative solutions for users. Our platform includes:

  • AI-powered resilience, security and crisis assessments.

  • Designing, developing and executing/facilitating training scenarios.

  • Automated template customisation tools.

  • Predictive analytics for emerging risks.

  • Limitations of AI

While AI tools are designed to provide valuable insights, they:

  • Rely on data inputs and algorithms that may not capture all variables.

  • Should not replace human judgment or professional consultation.

  • Transparency and Control

Users are informed when interacting with AI-driven features. We ensure that AI usage complies with data privacy laws and ethical guidelines.

  • Contact Us

For questions about our AI systems, contact us at info@crisiscompass.com.au.

10. Disclaimer

Last Updated: 12 January 2025

The information, templates and tools provided by CrisisCompass are for general informational purposes only. While we strive to provide accurate and up-to-date resources, we do not guarantee that the materials are complete, reliable or suited to your specific needs.

  • No Professional Advice

While we are certified and qualified security, risk, crisis and resilience professionals, for legal reasons the digital content provided by CrisisCompass does not constitute legal, financial or professional advice. Always consult a qualified professional for advice tailored to your situation.

  • Limitation of Liability

We are not responsible for any loss, damage or liability arising from the use of our resources. Use of our services or products is at your own risk.

  • Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.